Communication and Delegation for Managers

COMMUNICATION & DELEGATION FOR MANAGERS

Taster

A neat little article in Forbes magazine summarises 10 reasons why there should be more investment in management training. Here’s just half the reasons why it’s critical:


  • An employee’s relationship with his or her direct manager is the most important single factor in employee engagement.
  • Because there’s no widely agreed-on skillset for management (good managers come in all shapes and sizes), there’s an assumption everyone knows how to do it.  This is akin to someone who’s never driven before being given keys to a car and told: “Drive.” 
  • The basics of sound management – clear objective setting, structured performance evaluation systems, honest and open feedback and communication, etc. – aren’t rocket science.  In fact, they’re way easier than rocket science.  Which is why companies ought to get them right.
  • Many companies invest heavily in training at the top (leadership development, executive retreats, etc.) but less at the bottom or the middle, where it may well be more needed.
  • Management is often uneven throughout an organization.  You have your outstanding ones, your okay ones, and your downright incompetent ones who can do a lot of damage. In this biz, as in so many, consistency is a good thing.

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Tips

We are communicating something about ourselves and our attitude, even when sitting quietly at our desk or walking down the corridor. The way we walk, talk, sit, dress, hold ourselves and express ourselves all say something about who we are. Our face, body and voice are communicating all the time. And as Steve Brouggy, the ex-motorcycle racer says ‘if you’re not conscious of it, you can’t control it’.

We are in communication roughly 80% of our day. Whether reading, writing, talking or listening, on the phone, email or Face-2-Face, communication is a core part of our roles. Take it seriously personally to transform relationships. Take it seriously as a team to create a competitive advantage.

‘What you are shouts so loudly in my ears I cannot hear what you say.’ Ralph Waldo Emerson.Our communication is an expression of who we are. We can’t fake it for long. Authenticity is key.

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What our clients say...

Business Development Manager
Mars

I now feel less nervous about the concept of presenting generally and more in control of the process

Category Manager
General Mills

Carolyn not only presented useful information but demonstrated what she taught

Category Manager
adidas

I had a fantastic experience, thank you Carolyn. I'm now more inspired to face challenges.

Customer Service Officer
First State Super

Very productive and empowering experience

Director
Victorian Auditor General's Office

Very interactive and practical, not only for presenting, but also for reporting structures

Director
Victoria Auditor General's Office

Fantastic, approachable, fun and really helpful

Economist
Treasury Corporation Victoria

Excellent. Good mixture of theory and practice. One of the best courses I have ever experienced

Finance Operations Manager
Pilkington

Loved It. I have left with tools I can use tomorrow to improve all my meetings and presentations.

Finance Operations Manager
FMCG Co

Loved It. I have left with tools I can use tomorrow to improve all my meetings and presentations.

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Telstra

“Until I met Carolyn and listened to her audio course, I thought that to be a good presenter, I needed to morph into a different person. Carolyn helped me realise that being true to my unique style and personality is my greatest asset when presenting. She provides really useful tools and techniques that helped me develop my very own formula for presentation success”

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Telstra

It is all about outcomes for F2F and this is what I most appreciated as a participant in the Influencing Skills training - they always had my growth as a leader in mind, and I was kept honest through follow up work to ensure my learning was put into practice.

General Manager Business Operations
IAG (Insurance Australia Group)

Carolyn was excellent. Great anecdotes, great pace, very engaging

General Manager Marketing
Nike

Fantastic depth of knowledge and ability to demonstrate technology

HR Director
adidas Australia

Each year we ask F2F back to deliver training at adidas because they are organised, know their stuff and get results. The execution is seamless and their exceptional ability as trainers, unquestionable.

International Market Research Firm

Carolyn was helpful, respectful, empathetic and humorous€ a consummate presenter. Thank you

Logistics Manager
Mainfreight Logistics

Interesting, relevant, motivating, enlightening and fast moving

National Business Manager
Hallmark

Very relevant, logical, useful information. Immediately applicable in the workplace.

Operations Manager
IAG Limited

Not only have I personally seen the skills of my team improve, their feedback suggests unanimously that the programs were well organised, professional, challenging and stimulating. They felt in short they had indeed developed their skills.

Partner
PricewaterhouseCoopers

Excellent! Very knowledgable and experienced and it shows.

Regulatory analyst
Essential Services Commission

Lots of great tips. Lots of references to other resources. A terrific framework for planning presentations. A very worthwhile use of my time

Regulatory Consultant
Essential Services Commission

I can use everything that we covered in the session immediately in all of my work - highly relevant! It will save me heaps of time and help me focus on a clear message that connects with the reader.

Sales analyst
adidas

This training provided the structure and knowledge I was looking for. My role often requires me to persuade people. This provided me with the tools to do so.

Sales Development Manager
TAL

A wealth of information and very supportive in delivery

Senior Associate
Freehills

Apart from presentations, these skills will be useful for ordering my thoughts in arguments for meetings and preparing written advice

Senior Associate
Freehills

Very engaging and practical.  Planning was always hard and time consuming for me.  The skills learnt will definitely solve that.

Telstra Media/Entertainment

Fantastic – feeling very empowered now. Looking forward to my next presentation.

Telstra Relationship Marketing

The best presentation skills I’ve done and in fact among the best training I’ve done.  I used the planning format straight away and it worked.  Fantastic course.