Communication and Delegation for Managers

COMMUNICATION & DELEGATION FOR MANAGERS

Taster

A neat little article in Forbes magazine summarises 10 reasons why there should be more investment in management training. Here’s just half the reasons why it’s critical:


  • An employee’s relationship with his or her direct manager is the most important single factor in employee engagement.
  • Because there’s no widely agreed-on skillset for management (good managers come in all shapes and sizes), there’s an assumption everyone knows how to do it.  This is akin to someone who’s never driven before being given keys to a car and told: “Drive.” 
  • The basics of sound management – clear objective setting, structured performance evaluation systems, honest and open feedback and communication, etc. – aren’t rocket science.  In fact, they’re way easier than rocket science.  Which is why companies ought to get them right.
  • Many companies invest heavily in training at the top (leadership development, executive retreats, etc.) but less at the bottom or the middle, where it may well be more needed.
  • Management is often uneven throughout an organization.  You have your outstanding ones, your okay ones, and your downright incompetent ones who can do a lot of damage. In this biz, as in so many, consistency is a good thing.

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Tips

The 70/20/10 model of Lombardo and Eichinger states that development comes 70% from on the job experience; 20% from mentoring and coaching; and 10% from courses and reading. F2F Communications Mastery training includes 1-on-1 coaching and feedback; real world integration exercises; as well as hands-on training modules.

We are in communication roughly 80% of our day. Whether reading, writing, talking or listening, on the phone, email or Face-2-Face, communication is a core part of our roles. Take it seriously personally to transform relationships. Take it seriously as a team to create a competitive advantage.

‘What you are shouts so loudly in my ears I cannot hear what you say.’ Ralph Waldo Emerson.Our communication is an expression of who we are. We can’t fake it for long. Authenticity is key.

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Business Development Manager
Mars

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Telstra

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General Manager
Telstra

“Until I met Carolyn and listened to her audio course, I thought that to be a good presenter, I needed to morph into a different person. Carolyn helped me realise that being true to my unique style and personality is my greatest asset when presenting. She provides really useful tools and techniques that helped me develop my very own formula for presentation success”

HR Director
adidas Australia

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International Market Research Firm

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Logistics Manager
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National Business Manager
Hallmark

Very relevant, logical, useful information. Immediately applicable in the workplace.

Operations Manager
IAG Limited

Not only have I personally seen the skills of my team improve, their feedback suggests unanimously that the programs were well organised, professional, challenging and stimulating. They felt in short they had indeed developed their skills.

Partner
PricewaterhouseCoopers

Excellent! Very knowledgable and experienced and it shows.

Regulatory analyst
Essential Services Commission

Lots of great tips. Lots of references to other resources. A terrific framework for planning presentations. A very worthwhile use of my time

Regulatory Consultant
Essential Services Commission

I can use everything that we covered in the session immediately in all of my work - highly relevant! It will save me heaps of time and help me focus on a clear message that connects with the reader.

Sales analyst
adidas

This training provided the structure and knowledge I was looking for. My role often requires me to persuade people. This provided me with the tools to do so.

Sales Development Manager
TAL

A wealth of information and very supportive in delivery

Senior Associate
Freehills

Apart from presentations, these skills will be useful for ordering my thoughts in arguments for meetings and preparing written advice

Senior Associate
Freehills

Very engaging and practical.  Planning was always hard and time consuming for me.  The skills learnt will definitely solve that.

Telstra Media/Entertainment

Fantastic – feeling very empowered now. Looking forward to my next presentation.

Telstra Relationship Marketing

The best presentation skills I’ve done and in fact among the best training I’ve done.  I used the planning format straight away and it worked.  Fantastic course.