COMMUNICATION & DELEGATION FOR MANAGERS
A neat little article in Forbes magazine summarises 10 reasons why there should be more investment in management training. Here’s just half the reasons why it’s critical:
- An employee’s relationship with his or her direct manager is the most important single factor in employee engagement.
- Because there’s no widely agreed-on skillset for management (good managers come in all shapes and sizes), there’s an assumption everyone knows how to do it. This is akin to someone who’s never driven before being given keys to a car and told: “Drive.”
- The basics of sound management – clear objective setting, structured performance evaluation systems, honest and open feedback and communication, etc. – aren’t rocket science. In fact, they’re way easier than rocket science. Which is why companies ought to get them right.
- Many companies invest heavily in training at the top (leadership development, executive retreats, etc.) but less at the bottom or the middle, where it may well be more needed.
- Management is often uneven throughout an organization. You have your outstanding ones, your okay ones, and your downright incompetent ones who can do a lot of damage. In this biz, as in so many, consistency is a good thing.
We are communicating something about ourselves and our attitude, even when sitting quietly at our desk or walking down the corridor. The way we walk, talk, sit, dress, hold ourselves and express ourselves all say something about who we are. Our face, body and voice are communicating all the time. And as Steve Brouggy, the ex-motorcycle racer says ‘if you’re not conscious of it, you can’t control it’.
We are in communication roughly 80% of our day. Whether reading, writing, talking or listening, on the phone, email or Face-2-Face, communication is a core part of our roles. Take it seriously personally to transform relationships. Take it seriously as a team to create a competitive advantage.
‘Deep listening is miraculous for both listener and speaker. When someone receives us with open-hearted, non-judging, intensely interested listening, our spirits expand.’ Sue Patton. Listening is often the most undervalued of all our communication skills and yet the foundational one on which all good relationships rest. Don’t avoid developing it because it’s not fun and sexy.
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