Influencing Skills: Plan Your Communications - Part 2 of 4

Thursday, January 10, 2013

By Carolyn Crawford

Back again with the second in our series summarising the planning process for influencing.
This blog will also focus on the core communication skills that are so critical to building rapport, trust and hence influencing power.  This time we’ll get into some more detail around the planning process that we recommend you practice by applying to a specific upcoming meeting with a stakeholder.  Read more...

Influencing Skills: Plan Your Communications - Part 1 of 4

Thursday, January 03, 2013

By Carolyn Crawford

Good morning one and all, I hope you’ve had a fabulous Christmas and New Year and are feeling rested, relaxed and excited about the year ahead.
A client recently asked for four monthly reminder emails, following their ‘Simply Influencing’ workshop, to help reinforce their new tools and skills.  It struck me as such a good idea, I figured I’d share these simple reminders here!  Read more...

Influencing Skills: Reflective Listening

Thursday, December 13, 2012

As part of our Influencing/Team Engagement workshop we often discuss reflective listening and do a small related exercise.  I’ve always been wary of making a big deal of it because I assumed, wrongly as it turns out, that reflective listening was so widely taught that most people would be pretty familiar with it.    Read more...

Presentation Skills: Cost Benefit Analysis

Thursday, November 22, 2012

Whether we’re making a major pitch, an internal recommendation or simply trying to get buy-in from a direct report, we need a cost-benefit analysis.  Sometimes it’s as simple as time investment vs  personal outcome, sometimes it’s much more complicated, but it’s a rare person who’s going to invest time or energy to you or your project without something tangible in it for them.  Having said that, it’s amazing the number of presentations I listen to that have a great idea and sexy slides but haven’t given much thought to what they’re really asking of the other party and more importantly, any benefit that might be in it for them to do so. 
Being a fan of the “dummies” series, I couldn’t go past their website for a neat breakdown on the most practical way to go about a cost-benefit analysis.  It’s got a kind of abrupt ending, but otherwise it’s characteristically simple and clear smiley  Read more...

Influencing Skills: The Neethling Brain Instrument Quadrants Part 4 of 4 - It's Not Easy Being Green

Tuesday, November 13, 2012

By Carolyn Crawford

They say that opposites attract and it certainly seems that particularly among my female friends I have a disproportionate number of left-brain L2 ‘green’ thinkers – the diagonal opposite of my own thinking preference.  Perhaps I’m attracted to their strengths (aka my weaknesses) that I both admire and envy and have made some serious attempts to emulate over time - qualities like steadiness, practicality, an ability to master and excel in multiple skills at once and, the single best thing in friendship, life-long loyalty.  So to finish off this series on the NBI thinking quadrant, here’s a bit of insight into our ‘green’ friends.  Read more...

Influencing Skills: The Neethling Brain Instrument Quadrants Part 3 of 4 - True Blue

Tuesday, October 30, 2012

By Carolyn Crawford

A while ago I sat between two cousins at a family dinner, both successful businessmen.  We were swapping stories about those times when customers mess up their brief to you and instead of owning the mistake, they blame you and make you pay for the time and cost of re-doing the work.  We were all understandably annoyed by these incidents but I was interested in the slight difference of reaction between the two men.  One was frustrated by the injustice of it (admittedly it probably happened in his line of business more often and with less room for recourse) whereas the other was more clinical and objective about it, regaling us with a very funny story of how he “always gets his own back”   And that, I thought to myself, is the difference between an L1 ‘blue’ thinker and an L2 ‘green’ thinker.  Justice is often a high value for a green.  Objectivity and action are strong focuses for our blue friends.   Read more...

Influencing Skills: The Neethling Brain Instrument Quadrants Part 2 of 4 - Roses are Red

Thursday, October 18, 2012

By Carolyn Crawford

This second blog in our Neethling Brain Instrument series explores our friends, and indeed they are our friends, with a first preference for Right Brain Limbic (R2) thinking.
I am red:  I care.  I care about family, friends, colleagues, staff and customers and I care about strangers and animals too.    Read more...

Influencing Skills: The Neethling Brain Instrument Quadrants Part 1 of 4 - Not so Mellow Yellow

Wednesday, October 10, 2012

By Carolyn Crawford

As many of you who have participated in our Simply Influencing workshop would know, our training looks at the behaviours and drivers of people with different thinking preferences and then extends on that knowledge to explore how we communicate with, and ultimately influence, people particularly with different thinking preferences to our own.  So I thought it would be fun for a change to explore the lighter side of the thinking quadrants, a more personal point of view, based on my own interactions with friends and family.  Read more...

Influencing Skills: Brain Functionality

Wednesday, September 05, 2012

Further to our recent blog with links to some background on the Neethling Brain Instrument, here’s some very basic, but none-the-less interesting information from Wikipedia on left and right brain function and limbic versus cerebral systems.  The NBI is ultimately a simple model, but this gives some useful background on some of the science upon which the model was developed.   Read more...

Influencing Skills: Useful Neethling Brain Instrument Links

Friday, August 31, 2012

Given that I’ve just completed a series of Influencing Skills workshops, I thought it worth offering some linking information on the validity of the Neethling Brain Instrument and some answers to some of the most Frequently Asked Questions.  No point me reinventing the wheel when Whole Brain Thinking have such a plethora of exceptional information on their site!  Read more...

What our clients say...

Business Development Manager

I now feel less nervous about the concept of presenting generally and more in control of the process

Category Manager
General Mills

Carolyn not only presented useful information but demonstrated what she taught

Category Manager

I had a fantastic experience, thank you Carolyn. I'm now more inspired to face challenges.

Customer Service Officer
First State Super

Very productive and empowering experience

Victorian Auditor General's Office

Very interactive and practical, not only for presenting, but also for reporting structures

Victoria Auditor General's Office

Fantastic, approachable, fun and really helpful

Treasury Corporation Victoria

Excellent. Good mixture of theory and practice. One of the best courses I have ever experienced

Finance Operations Manager

Loved It. I have left with tools I can use tomorrow to improve all my meetings and presentations.

Finance Operations Manager

Loved It. I have left with tools I can use tomorrow to improve all my meetings and presentations.

General Manager

“Until I met Carolyn and listened to her audio course, I thought that to be a good presenter, I needed to morph into a different person. Carolyn helped me realise that being true to my unique style and personality is my greatest asset when presenting. She provides really useful tools and techniques that helped me develop my very own formula for presentation success”

General Manager

It is all about outcomes for F2F and this is what I most appreciated as a participant in the Influencing Skills training - they always had my growth as a leader in mind, and I was kept honest through follow up work to ensure my learning was put into practice.

General Manager Business Operations
IAG (Insurance Australia Group)

Carolyn was excellent. Great anecdotes, great pace, very engaging

General Manager Marketing

Fantastic depth of knowledge and ability to demonstrate technology

HR Director
adidas Australia

Each year we ask F2F back to deliver training at adidas because they are organised, know their stuff and get results. The execution is seamless and their exceptional ability as trainers, unquestionable.

International Market Research Firm

Carolyn was helpful, respectful, empathetic and humorous€ a consummate presenter. Thank you

Logistics Manager
Mainfreight Logistics

Interesting, relevant, motivating, enlightening and fast moving

National Business Manager

Very relevant, logical, useful information. Immediately applicable in the workplace.

Operations Manager
IAG Limited

Not only have I personally seen the skills of my team improve, their feedback suggests unanimously that the programs were well organised, professional, challenging and stimulating. They felt in short they had indeed developed their skills.


Excellent! Very knowledgable and experienced and it shows.

Regulatory analyst
Essential Services Commission

Lots of great tips. Lots of references to other resources. A terrific framework for planning presentations. A very worthwhile use of my time

Regulatory Consultant
Essential Services Commission

I can use everything that we covered in the session immediately in all of my work - highly relevant! It will save me heaps of time and help me focus on a clear message that connects with the reader.

Sales analyst

This training provided the structure and knowledge I was looking for. My role often requires me to persuade people. This provided me with the tools to do so.

Sales Development Manager

A wealth of information and very supportive in delivery

Senior Associate

Apart from presentations, these skills will be useful for ordering my thoughts in arguments for meetings and preparing written advice

Senior Associate

Very engaging and practical.  Planning was always hard and time consuming for me.  The skills learnt will definitely solve that.

Telstra Media/Entertainment

Fantastic – feeling very empowered now. Looking forward to my next presentation.

Telstra Relationship Marketing

The best presentation skills I’ve done and in fact among the best training I’ve done.  I used the planning format straight away and it worked.  Fantastic course.